Shipping Policy
Domestic orders are processed within 6-8 Business days. Monday through Friday (If Item is readily in Stock). Then Shipped Out.
Can take longer If item isnt in stock. Pls be patient.
International orders are processed between 6-8 Business days then shipped.
PRE- ORDERS ONLY! PLS READ!
Pre-Order Items will Ship on Scheduled Shipping Date. Typically 3-4 WEEKS AFTER YOU ORDER!
EACH PRE-ORDER ITEM HAS A DIFFERENT DELIVERY DATE. PLEASE MAKE SURE YOU THOROUGHLY READ THE PRODUCT DESCRIPTION, BEFORE PLACING THE ORDER.
PRE-ORDERED ITEMS ARE NOT APPLICABLE FOR RUSH OR EXPRESS SHIPPING- PLEASE KEEP THIS IN MIND WHEN PLACING YOUR ORDER. WE CAN MAKE EXCEPTIONS DEPENDING ON PRODUCT AVAILABILITY! ORDER AHEAD OF TIME.
ORDERS WILL START PROCESSING ON DATE ADVERTISED ON THE SITE- AQUAMAIA NEW YORK LLC RESERVES THE RIGHT TO CHANGE RELEASE DATES WITH PROPER NOTIFICATION TO CUSTOMER. ORDERS CAN TAKE UP LONGER TO PROCESS STARTING ON THE RELEASE DATE, OR THE FIRST BUSINESS DAY AFTER THE RELEASE DATE IF DATE ADVERTISED IS A HOLIDAY, WEEKEND, ETC.
ORDERS WITH MULTIPLE ITEMS INCLUDING A PRE-ORDER VARIANT WILL NOT BE PARTIALLY FULFILLED, AND WILL SHIP AT THE TIME THE PRE-ORDER IS READY TO BE FULFILLED. ALTHOUGH CAN BE DEPENDING AND UPON REQUEST AND EXCEPTION.
PRE-ORDERED ITEMS WILL BE SENT USING NORMAL SHIPPING RATES UNLESS INVOICE FOR EXPRESS SHIPPING IS REQUESTED
Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-4 weeks depending on your location and efficiency of your local post office.
If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
Shipping fees are non-refundable.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. AQUAMAIA NY is not responsible for Carrier Delays.
Please keep in mind that we are only provided with an estimated delivery date from our carriers.
After your payment is authorized and verified, it can take up to 24-48 Hours to process your not including holidays.
When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for lost/stolen packages that state Delivered.
We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.
International orders may be subjected to custom charges to be paid by customer.